Returns Policy

Refund and Return Policy

At Ladies-Street, we value your satisfaction and strive to provide a seamless shopping experience. Please review our refund and return policy below.

30-Day Refund Policy
We offer a 30-day refund policy. If you are not satisfied with your purchase, you may be eligible for a return under the conditions outlined below.

Return Eligibility

  • Defective or Damaged Products: If you receive a faulty or damaged product, please contact our customer support team at [email protected] within 30 days of receiving your order. We will provide instructions on returning the item for a replacement or a full refund.

  • Unwanted Products: If you wish to return an item that is new, unused, and unopened, you may do so within 30 days of your purchase. Please note that return shipping costs are your responsibility.

Refund Process

  1. Inspection: Once we receive your returned product, it will be thoroughly inspected to ensure it meets the return eligibility criteria. If the product does not meet these criteria, we may not be able to process your return.

  2. Refund Options: If your return is approved, you may choose:

    • A full refund to the original payment method.

    • Store credit, which can be used for future purchases on our website.

  3. Refund Timeframe: Refunds will be processed within 1-2 business days after we receive your returned items. Please allow additional time for your payment provider to complete the refund process.

Return Process

To initiate a return, please contact our customer support team at [email protected] and provide the following information:

  • Your order number.

  • The reason for the return.

  • If applicable, clear images of any damage or defects.

Return Authorization: Our support team will provide you with a return authorization and instructions for sending the item back.

Packaging: Ensure that the item is securely packaged and includes all original packaging and accessories.

Shipping Costs: You are responsible for return shipping costs unless the return is due to a defective or damaged product.

Tracking: We recommend using a trackable shipping method to ensure safe delivery. We are not responsible for items lost or damaged during the return process.

Non-Returnable Items

Certain items are non-returnable, including:

  • Items not in their original condition.

  • Items damaged due to abuse or misuse.

  • Items without original packaging and accessories.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you may return it for a refund or store credit and place a new order for the desired product.

Contact Us

If you have any questions or require further assistance, please contact our customer support team. We are here to help and ensure you have a positive shopping experience with Ladies-Street.

  • Store Name: Ladies-Street

  • Email: [email protected]

  • Phone: +1 (510) 666-4931

  • Store Location: Santa Maria Ave, Castro Valley, CA 94546, United States

Changes to This Policy

Ladies-Street reserves the right to modify or update this refund and return policy at any time. Any changes will be posted on our website. It is your responsibility to regularly review this policy.